bajivaip Privacy Policy
Protecting your personal information is our top priority — learn how bajivaip collects, uses, and stores your data.
Introduction and Scope
bajivaip ("we", "our", or "platform") operates a safe and reliable online gaming and betting platform for players in Bangladesh. This Privacy Policy ("Policy") describes our practices regarding the collection, processing, storage, disclosure, and protection of your personal information.
This Policy applies to all individuals who use the bajivaip website, mobile application, and any of our services. By using our platform, you are considered to have given your consent to the terms of this Policy. We ask that you do not use our services without reading this Policy first.
Our platform is for users aged 21 and above only. If you are below this age, please refrain from using bajivaip.
Important: bajivaip uses SSL encryption technology to keep your information secure. We never sell your information to third parties.
What information we collect
bajivaip collects various types of information as listed below. The nature and purpose of each type of information is described in detail below.
2.1 Registration and Identity Information
When you create an account on bajivaip, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID card or other identity document details
- Residential address
- Username and password (stored in encrypted form)
2.2 Financial and Transaction Information
To ensure secure financial transactions, bajivaip collects the following information:
- bKash, Nagad, Rocket, or bank account details (partial — not the full number)
- Deposit and withdrawal history
- Transaction date, time, and amount
- Documents required for KYC verification
2.3 Technical and Usage Information
To improve the quality of our services and prevent fraud, we automatically collect:
- IP address and device identity
- Browser type and operating system
- Login time, session duration, and gaming activity details
- Cookies and similar tracking technologies
- Referral source and site visit patterns
2.4 Communication Information
When you contact our customer service team, we keep a record of that conversation. This includes live chat logs and support ticket information.
Purpose of data use
bajivaip uses the information collected for the following legitimate and specific purposes:
3.1 Account Management and Identity Verification
Your information is used to create, manage, and secure your account. This includes age verification (21+) and identity confirmation, which are essential for responsible gaming.
3.2 Financial Transaction Processing
Your financial information is used to securely process all financial transactions, including deposits, withdrawals, and bonus payments. This information is also essential for compliance with anti-money laundering (AML) policies.
3.3 Customer Service and Support
Your information is used to resolve your issues and provide better service. Our 24/7 Bengali live chat support team uses this information to assist you.
3.4 Platform Security and Fraud Prevention
Technical information is analysed to detect suspicious activity, prevent multiple accounts, and maintain the integrity of our platform.
3.5 Service Improvement and Personalisation
By analysing your gaming habits, we can offer more relevant promotions and game recommendations. However, this analysis is always conducted confidentially.
3.6 Legal Compliance
Information may be used to comply with applicable laws and regulations, and to respond to lawful requests from relevant authorities.
Cookies and Tracking Technologies
bajivaip uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
4.1 Essential Cookies
These cookies are necessary for the basic operation of the platform. They store login sessions, security tokens, and user preferences. Disabling these cookies may prevent some services from working properly.
4.2 Functionality Cookies
These cookies remember language preferences, display settings, and other customisation information, so your experience is easier on each visit.
4.3 Analytical Cookies
We collect statistical information to understand site usage and improve service quality. This information is generally processed in aggregated and anonymised form.
4.4 Cookie Controls
You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may prevent you from using the full functionality of bajivaip.
Data Disclosure and Sharing
bajivaip never sells or rents your personal information. However, information may be disclosed in certain limited and specific circumstances:
5.1 Service Provider Partners
We work with selected third-party service providers for payment processing, technology infrastructure, and customer service. These partners are given access only to the minimum information necessary to complete their specific tasks, and they are bound by strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities, or requirements under applicable law. In such cases, we always disclose only the minimum necessary information.
5.3 Fraud and Money Laundering Prevention
Information may be exchanged with regulatory bodies to fulfil anti-money laundering (AML) and fraud prevention obligations.
5.4 Business Transfers
In the event of any acquisition or merger of bajivaip, user information may form part of the transferred assets. In that case, the new owner will be bound to comply with this Privacy Policy.
Please note: We never sell your information to third parties for marketing purposes. Your privacy matters more to us than any business value.
Data Security Measures
bajivaip takes industry-standard technical and organisational measures to protect your personal information.
6.1 Encryption Technology
All data transmission on our platform is protected by SSL/TLS encryption. Passwords and sensitive financial information are stored using strong hashing algorithms.
6.2 Access Controls
Only authorised staff can access your information, and all of them are required to follow strict confidentiality policies. Multi-layer authentication prevents unauthorised access.
6.3 Security Monitoring
Our security team monitors platform activity 24/7. Any unusual activity is identified and addressed immediately.
6.4 Response to Data Breaches
If a data breach occurs, we will notify affected users as quickly as possible and take the necessary corrective measures.
6.5 Third-Party Security
Our service provider partners are also required to comply with the same standard of security rules. Compliance is ensured through regular security audits.
Data Retention Period
bajivaip retains your information only for as long as necessary. The retention period depends on the type of information and legal obligations.
7.1 Account Information
All account information is retained while the account is active. Even after an account is closed, information may be retained for a specified period due to legal obligations.
7.2 Financial Transaction Records
Transaction records may need to be retained for an extended period in accordance with anti-money laundering laws and financial regulations.
7.3 Communication and Support Records
Records of customer service conversations are retained for a specified period for service quality improvement and dispute resolution.
7.4 Data Deletion Requests
If you wish to have your information deleted beyond legal obligations, please contact [email protected]. We will process your request within a reasonable time.
Your Rights and Controls
bajivaip respects your data privacy rights. You have the following rights:
8.1 Right of Access
You have the right to know what information we hold about you. Through a request, you can obtain a copy of all your information.
8.2 Right to Rectification
If your information is incorrect or incomplete, you have the right to have it corrected. This can be done through your account settings or via support.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not always be possible to delete all information.
8.4 Right to Restriction of Processing
In certain circumstances, you may request that the processing of your information be limited.
8.5 Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
8.6 How to Exercise Your Rights
To exercise any of the above rights, email [email protected] or contact our 24/7 live chat support. We will aim to respond to your request within 30 days.
Protection of Minors
bajivaip is strictly committed to protecting minors. Our platform is for users aged 21 and above only.
We do not intentionally collect information from anyone under the age of 21. Age verification during the registration process is an integral part of our policy. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.
We ask parents and guardians to use parental control software to prevent your child from accessing our platform.
Changes to the Privacy Policy
bajivaip may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- Displaying a special notice on the website
- Sending a message to your registered email
- Informing you of policy changes at login
The updated policy will take effect from the date it is published. Continuing to use our platform after the changes will be considered as your acceptance of the revised policy.
Previous versions of the policy are kept in our archive and provided upon request.
Contact and Complaints
For any questions, concerns, or complaints about this Privacy Policy, please contact us:
Support Email
Live Chat Support
You can get direct assistance at any time through our 24/7 live chat support service in Bengali.
Complaint Process
If you have any complaints regarding the privacy of your information, we will try to resolve them within 30 days. If your complaint is not resolved to your satisfaction, you have the right to approach the appropriate regulatory authority.
For more information: Please also visit our About Us page, Terms & Conditions and Responsible Gaming page.